Refund Policy / Cancellation Policy

Refund of the delivered product is permitted where there is a quality issue or order cancellation by the Company.

Refunds can happen via E-Vouchers/ Gift Card/ Transfer into customer’s bank account.

Refunds via E-Voucher can be redeemed on next purchase at Madhavasdairy.org within the validity date of 30 days.

Refunds to bank accounts shall be processed within 7-8 business days (Subject to clearance in quality check).

Refunds cannot be processed to third-party bank accounts. The name of the customer initiating the refund should match the name of the bank account holder.

Cash Refunds are not allowed for COD orders.

Refunds will only be initiated after we have physically received the returned shipment. Hence Refunds will not be applicable in case a customer has self-shipped the item(s) and the package is lost in transit.

Cancellation Policy –

If you change your mind about your purchase, you can cancel your order any time before it is dispatched for delivery. Your refund will be processed immediately upon cancellation and will be credited to your original payment method within 5-7 business days.

Please note that cancellations or refunds are not possible once the order is out for delivery.